Without Redundant Facilities, Disaster Can Spell Bankruptcy for Companies Outsourcing Speech IVR and Call Center Functions.

ATLANTA -- Message Technologies, Inc. Announces Opening of Disaster Recovery Site in Dallas, Texas As Expansion and Service Improvement Continues

Significant downtime affecting operations during a disaster can result in bankruptcy for a business, according to a recent Gartner Group survey. To help businesses avoid bankruptcy or other complications from service-disrupting disasters, Message Technologies, Inc. (MTI), an international provider of speech IVR outsourcing services, today announces the opening of its disaster recovery facility in Dallas, Texas.

Disasters are quickly becoming no excuse for downtime. According to Frost & Sullivan, because of the high-probability of man-made and natural disasters, companies that outsource speech IVR and call center services immensely benefit by selecting a provider that offers redundant facilities in geographically distinct locations.

"The year 2005 was a catalyst to make disaster recovery a primary concern of companies that outsource speech IVR and call center services," said Krithi Rao, analyst with Frost & Sullivan. "Simply put, disaster recovery facilities are quickly becoming an industry standard in this market."

MTI's disaster recovery site is located at the Dallas InfoMART, a "technology community" catering to bandwidth-intensive companies. With twelve telecom switch companies and easy connectivity to any major carrier, MTI's selection of the InfoMART insures any customer can connect using their existing telephone service provider. The highly redundant facility has dual municipal power grids, battery and generator backup, and redundant Internet connectivity.

"Speech IVR and call center services are indispensable necessities for many of today's businesses. With our redundant facility in Dallas, MTI provides business continuity with minimal disruption of service," stated MTI President Darrell Knight. "The disaster recovery site allows MTI to offer its customers a sound, cost-effective approach to mitigating the business impact of an outage."

Call traffic from Atlanta can be automatically shunted to Dallas when necessary for all of MTI's customers. A manual over-ride function provides Atlanta Network Operation Center operators the ability to reroute calls in anticipation of impending emergencies.

"MTI is committed to providing our customers with 100% satisfaction and the most robust hosting infrastructure available," continued Knight. "Our redundant core, with no single point-of-failure, provides our customers with absolute assurance that MTI is capable of handling any possible disaster scenario."

About Message Technologies, Inc.

MTI (Message Technologies, Inc.) is an industry leader in providing Interactive Voice Response (IVR) and speech technologies. Its mission is to deliver innovative and affordable interactive voice solutions with maximum customer satisfaction. With over 2000 customers throughout North America, MTI specializes in speech IVR outsourcing services, including VoiceXML and SALT hosting. MTI also provides senior telephony and speech professional services for the design, development, deployment and ongoing testing of speech-enabled applications. It handles every part of the speech application infrastructure including trunk and platform provisioning, business continuation planning, monitoring, web access, physical and logical security and co-location, and live agent services. Visit MTI at www.messagetech.com.